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Letter Received from a Resident. Few words have been omitted for privacy reasons

Our Warden deals with this community and and a smaller one of thirty. These two properties along with the adjoining bungalows and flats must amount to 60 plus another 30.

In the morning she checks that all the residents are alive and well, offers advice or help on a great number of subjects and problems, fuse box tripped, change an electric light bulb. All sorts of tiny things that poorly sighted or arthritic suffers could not complete. The list is almost endless. Tuesday afternoon she supervises an hour of physio exercises..

Some residents have no relatives, or relative, living in England, so if they are suddenly taken into hospital the Warden packs their bag and keeps in contact with the hospital.

She is required to keep hallways and fire exits unobstructed (Fire and ambulance) fire drill to be carried out, smoke and fire alarms, and all fire doors working properly.

In the case of fatal or disabling accidents who will be responsible, Supporting People or the agency floating agent ?

I have keys to two adjacent flats in case of emergencies when the Warden is not available ; One Thursday morning I heard faint cries for help. I used the key : I found the housebound resident, who had just come out of hospital on the floor unable to reach the alarm cord. I pressed the alarm and asked them to call an ambulance, they also called the Warden who was at another site. I know of another case where the housebound tenant fell, pulled the alarm cord and for some reason it was not picked up until ten hours later, so she laid of the floor all night.

The tenants here are very worried. They anticipate cleaning will deteriorate, they will become more vulnerable and their rents will suffer large increases (sub contractors have to be watched closely (example hospital wards and railways)).

This year I will be 92 and my disiabled wife 94