Age UK Advice
If you live in
sheltered housing and have a problem or dispute with your
landlord, you can contact Age UK for advice. Age UK is the
new force combining Age Concern and Help the Aged.
Age UK can:
send you information about your rights as a sheltered
housing tenant;
give you detailed advice about your particular problem; or,
with your permission, contact your landlord to help resolve
the problem.
Age UK combines
its knowledge of this specialised housing sector with
expertise in dispute resolution, as well as Age UK’s
experience in working with and for older people. Our
website HYPERLINK
"http://www.ageuk.org.uk/home-and-care/housing-advice-service/"
http://www.ageuk.org.uk/home-and-care/housing-advice-service/
provides
further details of all our services.
Information
and advice
Age UK Advice provides basic information and advice on
housing-related issues such as legislation and good
practice, as they relate to people living or working in
private retirement or sheltered housing. Some of the most
common issues which Age UK helps with include:
Rents and service charges;
Role of the scheme
manager/warden;
Rights to repairs and improvements;
Consultation rights and tenant participation; and
Noise
and neighbour disputes.
Age UK Advice is impartial, so we
cannot take sides or represent the interests of one side
against another. Therefore, we may refer enquirers to local
Age Concerns or other approved Community Legal Service
(CLS) service providers, if appropriate. Where the cause of
a particular dispute is an unmet need for support or
advocacy, for example, the role that local Age Concerns and
other relevant organisations are able to play can be
invaluable. Age UK Advice has a Quality Mark from the CLS
in the ‘general help with housing’ casework category.
Mediation
service
Age UK
successfully uses mediation to help resolve disputes
between residents and their landlords, managers and staff,
and between residents themselves, by helping to turn a
two-way ‘fight’ into a three-way search for a solution.
Mediation is not a legal process concerned with rules and
regulations, but a common sense and practical process in
which people work to find their way to a sensible solution.
Mediation involves an independent and impartial third party
(the mediator) who can help people in dispute to reach
their own voluntary and mutually-agreed resolutions.
To
contact Age UK Advice:
Information
and Advice Services
Age UK
Astral House
1268 London Road
London SW16 4ER
Tel: Age UK
Advice Line: 0800 169 65 65
Email:
HYPERLINK "mailto:aims@ace.org.uk"
aims@ace.org.uk
